All returns must be unworn, unwashed and unaltered in anyway with its original tags intact within 7 days (from the day parcel received to the day returns are mailed).
Steps for returning:
1. Fill up the return form found in the parcel
2. Pack the items along with the completed return form
3. Returns have to be mailed by any delivery method that allows tracking to obtain proof of posting and insures you for the value of items you are returning. Upon mailing the returns, please email us at email@example.com with its tracking number and logistics company to give us a head up.
Exchanges are excepted only if you wish to exchange for a different size or color. Otherwise, you may wish to return to us for a store credit.
Exchanges are only accepted for Singapore orders.
Courier fee for sending of exchanged items will be charged at a flat rate of $5.
Note: Please register an account, a $5 courier fee order will be added to your account upon receiving the returns. Please make the payment to complete the exchange.
Store credit can only be used at our website www.thegraces.com.sg only.
Store credit cannot be transferred to another person or account.
All store credits are only valid for 90days.
Email us at firstname.lastname@example.org to find out more about store credit.